SALES POLICY

Effective Date: February 20, 2025

At BRIGGHCTITE, we are committed to providing a secure, convenient, and transparent shopping experience for our customers. Our sales policy ensures fairness, customer protection, and a seamless purchasing process. Please review the details below before making a purchase.

1. SALES CHANNELS

We offer our products through the following channels:

  • Official Website: brighhtcite.com
  • Authorized E-commerce Platforms (only as officially announced on our website).

BRIGGHCTITE is not responsible for any counterfeit or unauthorized products sold through unapproved platforms.

2. PRODUCT INFORMATION

  • All products are accurately described on our website, including materials, colors, sizes, prices, and key features.
  • Product images on the website reflect the actual products; however, slight color variations may occur due to different screen displays.
  • If any product description contains an error, we will update it promptly and offer appropriate customer support.

3. PRICING & PROMOTIONS

  • All listed prices on the website include taxes but exclude shipping fees.
  • Promotions and discounts are updated regularly on our website.
  • Each order is eligible for one discount code only, and promotions cannot be combined unless stated otherwise.

4. PAYMENT POLICY

4.1. Accepted Payment Methods

Customers can pay using the following options:

  • Online Payment: Credit/Debit Cards (Visa, MasterCard, AMEX), PayPal, and digital wallets.
  • Cash on Delivery (COD): Available for selected locations.

4.2. Payment Regulations

  • Orders paid via online payment methods will only be processed after successful payment confirmation.
  • Customers opting for COD should prepare the exact amount to facilitate smooth delivery.
  • BRIGGHCTITE is not responsible for canceled transactions due to payment gateway or banking issues.

5. SHIPPING & DELIVERY POLICY

5.1. Order Processing Time

  • Orders are processed within 24-48 hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

5.2. Delivery Methods

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days (available for selected locations).

5.3. Shipping Fees

  • Shipping fees are calculated based on the destination and shipping method.
  • Free shipping for orders over $100 (applicable for selected regions).

6. INSPECTION POLICY UPON DELIVERY

  • Customers have the right to inspect the product before accepting delivery.
  • If the item is defective, damaged, or incorrect, customers may reject the delivery and immediately contact customer support.
  • After accepting the delivery and making payment, customers can still request a return or exchange under our Return & Exchange Policy.

7. WARRANTY POLICY

7.1. Warranty Duration

All BRIGGHCTITE jackets come with a 6-month warranty covering manufacturing defects such as:

  • Loose stitching or seam issues.
  • Broken zippers due to manufacturing defects.
  • Fabric defects such as tearing, excessive pilling, or severe discoloration.

7.2. Warranty Process

  • Customers must submit a warranty request via email or hotline with photos of the defective product.
  • Upon verification, we will offer free repairs or replacements.
  • Customers may be responsible for shipping fees unless the defect is due to manufacturing errors.

8. ORDER CANCELLATION POLICY

8.1. Canceling Before Shipment

  • Customers may cancel an order within 24 hours of placing it.
  • Once an order has been shipped, cancellation is no longer possible, but customers can utilize the Return & Exchange Policy instead.

8.2. Cancellation Due to System Errors

  • If a system error causes incorrect pricing or product information, we reserve the right to cancel the order and notify the customer with an appropriate resolution.

9. CUSTOMER RESPONSIBILITIES

When shopping at BRIGGHCTITE, customers are responsible for:

  • Providing accurate information to ensure correct order processing and delivery.
  • Checking the order upon receipt and reporting any issues promptly.
  • Completing full payment for the order as per the selected payment method.
  • Avoiding fraudulent activities or misuse of return and exchange policies for personal gain.

10. STORE CREDIT & GIFT CARD POLICY

  • Store credits are valid for 12 months from the issue date.
  • Gift cards are non-refundable but can be used for multiple purchases until the balance is fully redeemed.

11. CONTACT US FOR SUPPORT

For any inquiries regarding our sales policy, please contact:

📞 Hotline: (845) 497-3891
📍 Address: 2962 State 94 Rte, Chester, New York
📧 Email: info@brighhtcite.com
🌐 Website: brighhtcite.com

This sales policy may be updated periodically without prior notice. Please review it regularly for the latest updates.