REFUND & RETURNS POLICY

Effective Date: February 20, 2025

At BRIGGHCTITE, we strive to ensure that our customers have a hassle-free shopping experience. Our return and exchange policy is designed to be clear and fair, allowing you to shop with confidence. Please read the following terms and conditions carefully before initiating a return or exchange.

1. GENERAL RETURN & EXCHANGE POLICY

We accept returns and exchanges within 30 days of receiving your order, provided that the items meet the following conditions:

  • Items must be unused, unworn, and unwashed with all original tags, labels, and packaging intact.
  • Items must be in resellable condition, free from stains, odors, or damage caused by improper handling.
  • Products must not belong to the non-returnable category, which includes final sale items, personalized or custom-made products, and clearance items with a discount of 50% or more.

2. ELIGIBLE REASONS FOR RETURNS & EXCHANGES

You may request a return or exchange under the following circumstances:

  • Defective or Damaged Item: The item received has manufacturing defects such as stitching issues, fabric tears, broken zippers, or loose buttons.
  • Incorrect Item Sent: You received the wrong product, size, or color compared to your order.
  • Size or Fit Issue: The product does not fit as expected (applicable for exchanges only, not refunds).
  • Item Not as Described: The product does not match the description on our website in terms of color, material, or features.
  • Order Processing Error: You were charged incorrectly due to a system error.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Items purchased under clearance or flash sales with a discount of 50% or more.
  • Customized or personalized jackets (e.g., monogrammed or made-to-order items).
  • Items that have been used, washed, or altered in any way.
  • Items without the original packaging, tags, or proof of purchase.
  • Items purchased from third-party retailers (returns must be handled through the original seller).

4. RETURN & EXCHANGE PROCESS

4.1. How to Request a Return

  1. Contact Our Support Team:

    • Call us at (845) 497-3891 or email info@brighhtcite.com to submit a return request.
    • Provide your order number, photos of the product (if defective), and the reason for the return.

  2. Ship the Item Back to Us:

    • Once your return request is approved, you will receive return instructions and the shipping address:
      📍 2962 State 94 Rte, Chester, New York
    • Pack the item securely to prevent damage during transit.

  3. Processing & Refund:

    • Once we receive and inspect the item, your refund will be processed within 5-10 business days.
    • Refunds will be issued via the original payment method (credit card, PayPal, digital wallets, etc.).

4.2. How to Request an Exchange

  1. Follow Steps 1 & 2 from the Return Process Above.
  2. Select Your Replacement Item:
    • If you are exchanging for a different size or color, please specify your preferred replacement.
    • If the replacement item is out of stock, we will offer store credit or a full refund.
  3. Processing & Shipment:
    • Once we receive the returned item, the replacement will be shipped within 5-7 business days.

5. RETURN SHIPPING COSTS

  • Free return shipping for defective items, incorrect orders, or any errors caused by BRIGGHCTITE.
  • Customers are responsible for the return shipping cost if the exchange is due to personal reasons (e.g., size preference, change of mind).
  • If you are returning an item worth over $100, we recommend using a trackable shipping service to ensure safe delivery.

6. REFUND POLICY

6.1. Refund Processing Time

  • Refunds are processed within 5-10 business days after receiving and verifying the returned item.
  • You will receive a notification via email once your refund has been issued.

6.2. Refund Methods

We issue refunds based on the original payment method:

  • Credit/Debit Card Payments: Refunds will appear on your statement within 7-14 business days, depending on the bank.
  • PayPal/Digital Wallets: Refunds are typically processed within 3-5 business days.
  • Store Credit: If preferred, we can issue a store credit for future purchases.

Note: Shipping fees are non-refundable unless the return is due to an error by BRIGGHCTITE.

7. DAMAGED OR MISSING ITEMS POLICY

If you receive a damaged product or a package with missing items, please follow these steps:

  1. Report the Issue Within 48 Hours:

    • Contact our customer service team via Hotline: (845) 497-3891 or Email: info@brighhtcite.com.
    • Provide photos of the damaged package or missing items for verification.

  2. Resolution Process:

    • If the item is confirmed as defective or missing, we will send a replacement at no extra cost.
    • If the product is out of stock, you can choose a full refund or store credit.

8. ORDER CANCELLATION POLICY

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
  • Contact customer support as soon as possible if you need to cancel your order.

9. STORE CREDIT & GIFT CARDS

  • Store credit is valid for 12 months from the date of issue.
  • Gift cards are non-refundable but can be used for multiple purchases until the balance is fully redeemed.

10. CONTACT US FOR SUPPORT

If you have any questions about our return and exchange policy, please reach out to our customer service team:

📞 Hotline: (845) 497-3891
📍 Address: 2962 State 94 Rte, Chester, New York
📧 Email: info@brighhtcite.com
🌐 Website: brighhtcite.com

This return and exchange policy may be updated from time to time without prior notice. Please check back for the latest information.